Overall Experience Reviews For Sport Clips Haircuts of The Market @ Oakland

I’ve been coming here for years and always had a great experience. Not today. Checked in on-line and requested a specific stulust. Wait time was over 80 min. Was running errands and got text after 30 min that stylist will be ready in approx 10 min. Many people on waitlist when I arrived but no only a couple customers there, My requested stylist and another finished at same time. Requested stylist called first on list. Not there. 2nd on list just walked in and requested any stylist. I was third on list. Instead of my requested stylist taking me she took the other customer even though another stylist was available to take the other customer. I left. Will be going elsewhere. Too many new places opening up that would have better customer service.

Reply from Sport Clips Haircuts of The Market @ Oakland:
Hey Mark, thank you for taking the time to let us know about your visit with us. We do our best to give every client who walks through our door a great experience and we're sorry to hear yours was not. Again, thank you for your feedback, it will be immensely helpful.

Miss Karen and all of her staff always make both the haircut itself and the overall experience positive. Me and my sons are dedicated patrons of this store and the staff should be recognized for a job well done.

Reply from Sport Clips Haircuts of The Market @ Oakland:
Hey Jacob, thank you so much for your kind words! We're happy to hear you had a great haircut experience and look forward to your next visit!

Online check-in sucks. When I checked in it said 25 mins wait. Got their in 20 mins and still had me listed as 22 mins wait. I don't care how good the haircut is (and it wasn't great last time), if you can't get basic technology to work you'll lose customers. I'll NEVER be back!!